Frequently Asked Question

1.         WHAT IS THE STATUS OF MY ORDER 

We have you covered! We will email you as items in your order ship, or if there are updates on the status of your order.

2.Where is Clothing Tuques & Coats Inc. based?

Our office is located in Dieppe New Brunswick Canada, on the beautiful Canadian Atlantic coast.

3.Where are your products shipped from?

Every product is shipped directly from our warehouse in Dieppe, New Brunswick Canada. 

4. How long is processing and shipping? 

During live sales processing and shipping is 7 to 10 business days  

During pre-sales or product pre-launch processing time will be advertised on the product and people who buy during pre-sales will get a confirmation email of when they should expect to receive their orders. 

5. Can you ship internationally or process international credit cards?

At this time we do not offer international shipping and cannot accept credit cards from outside of the United States

6. How can I pay for my order?

Clothing Shop Online currently accepts Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal

7. How long will it take me to get my order?

For standard shipping, you should receive your order within 4-5 business days

8. How can I check the status of my order?

We know you can't wait to receive your order, which is why we will be sure to notify you when your order ships via email. You can also see the current status of your order here

9. Can I cancel or change my order?

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders. Returns can be initiated by emailing sales@tuquesandcoats.com

10. Can I exchange my order?

We do not offer exchanges at this time. If you’d like to make an exchange, simply email us at sales@tuquesandcoats.com to initiate the exchange process

11. How do I return my order?

Returns are accepted for all items within 30 days of purchase. Please email sales@tuquesandcoats.com to initiate process.

12. What do I do if my order is damaged?

Just hit us up at sales@tuquesandcoats.com and we'll be more than happy to assist you getting exchanging the product